FAQs

arrowFree cancellation up 72 hours before the tour starts. Payment will not be refunded for any other reason (i.e. weather, change of travel plans, illness, missed train…..) within 72 hours of the scheduled tour. No refund will be granted for late arrivals, but we will do our best to accommodate you on another tour or date, pending availability.

arrowRain policy: Our tours run rain or shine, and we have rain ponchos available for sale in our office. We will gladly buy them back from you if they are not used during your tour! We encourage all guests to consult the weather forecast and plan your dress accordingly.

arrowChild Policy: Children under 18 years of age cannot take part of our tours alone. They must be accompanied by an adult aged 18 or over. if your child is younger than 12 years of age, we require the EXPERT LEVEL of biking and that he/she rides her/his own bike. Please note that our staff will have the right to decline accepting your child without any obligation to refund you for her/his tickets

arrow Cruiser Bike Model: Our bikes are not electric powered and are very comfortable for a city sightseeing like ours, you won`t need to have a powered bikes, a manual shifting system is enough. 

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